State Farm® Insurance Agent Paul MacDonald
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Laurie
July 6, 2026
"Love Paul’s office and Staff been with them over 12 years."
Herman Fredeluces Junior
June 17, 2026
"Paul and his staff were great. I requested a meeting to review our coverage and Paul was honest, professional, and informative."
Kamalani Keahi
June 16, 2026
"We had a wonderful experience with Paul. He was very thorough and took his time explaining our policies to us. He gave us recommendations and was very respectful with our decisions. His staff was friendly and welcomed us when we arrived. We are very happy working with Paul and his staff!"
Joni Henkel
June 13, 2026
"Paul and his entire team are great to work with! They go above and beyond to customize your auto insurance at an affordable rate."
Nadine Guest
May 14, 2026
"Paul and his entire staff are very warm and caring. They are competent responsive. We can always count on them to give thorough and accurate information so we can make good choices and stay well-informed."
"Thank you for this kind and thoughtful review. We are grateful to be able to work with wonderful people like you!"
Ichiro
April 24, 2026
"Our home and auto policy review meeting with Paul MacDonald of State Farm was great as Paul clearly explained the details of our policies and listened carefully to our concerns and fully answered any questions we had."
"Nice meeting you both! Thanks for taking the time to come in and review your current coverage. "
Alex Klausen
April 17, 2026
"Easy and informative conversation about my plan and coverage. Friendly staff"
"Thank you for your 5 star review Alex! We appreciate your time & are grateful for your business!"
Pumehana Young
April 8, 2026
"I’ve had a really positive experience with my insurance company. From the start, their customer service has been responsive, helpful, and easy to work with. Any questions I’ve had were answered clearly, and I never felt like I was being rushed or ignored.
Going over my coverage was less stressful than I expected. Everything was handled efficiently, and communication was consistent throughout the process, which gave me peace of mind.
I also appreciate how transparent they are about coverage and pricing with no surprises. Overall, I feel confident knowing I’m covered by a company that actually looks out for its customers.
Definitely recommend to anyone looking for reliable insurance coverage."
"Thank you Pumehana for such a kind & thoughtful review. We're happy to know you feel confident in the coverage & plan provided."
Siosifa Alpis-Koka (Sifa)
March 24, 2026
"Dannen Manzanillo was super helpful and very informative I can’t express how grateful I am to receive his assistance, this is the reason why I’m happy to be apart of the State Farm Ohana. Thank you!"
"We are happy to have you as part of the State Farm Ohana Sifa!
Dannen is great--pleased to hear he was able to assist you with your insurance needs."
Darren
March 18, 2026
"I am very happy with State Farm. Paul helped me to understand my insurance policy and coverage benefits. He helped me to realize how important it is to look over your plan with an agent and understand how much you are really covered in coast and liability. I highly recommend Paul MacDonald and the friendly staff at State Farm Insurance on LONO AVE in Kahului. Thank you."
John Yin
March 18, 2026
"Very fast, efficient, and friendly. All you can ask for"
Nicole Harris
March 17, 2026
"I’ve worked with State Farm for several years and Paul’s office has been great! They’ve assisted me through a couple of different claims and Paul is very thorough when explaining life insurance options. I would definitely recommend stopping in if you’re interested in working with a State Farm agent."
Noeloa Saito
March 10, 2026
"The team made it really easy transitioning to State Farm and opening up a new home and auto policy. Paul took the time to break down the policy’s and explain the little details. Really appreciate the time and effort they take to ensure we are taken care of!!"
Eli Pace
March 7, 2026
"Great service, knowledgeable help and an office full of aloha."
Leibelyn Bagayas
February 3, 2026
"Paul is very detailed and helpful… he made me understand what my policies for home and car covers… his team are fast in responding inquiries and all of them are helpful."
Jon Harris
February 3, 2026
"When we needed Paul, he was there. Took on State Farm so we didn't have to. Office staff always helpful and polite."
Kelsey Herold
December 19, 2025
"I have been using State Farm with Paul for about a decade now. He and the staff have always been super helpful! Paul took the time to go over my entire car insurance policy with me to better understand my coverage which I greatly appreciate!"
James Iniba
December 15, 2025
"Paul and his team genuinely care about their clients. They keep you very informed and have never guilted more insurance on me. Paul remembers things about your life that you share with him. Love the personal service.
100% recommend"
"Aloha & thank you for your thoughtful review, James--we are grateful for your business!!"
Maribelle Hermano
December 2, 2025
"Mr. Paul MacDonald warmly welcomed my family in his office. He is knowledgeable in explaining and answering all our questions and concerns regarding the policy. We are grateful to him for giving us this opportunity to further know the policy and what to expect in the coming year. We highly recommend the superb services."
"Thank you so much, Maribelle! I’m glad we could take the time to walk through your policy and make sure all your questions were answered. It’s always our goal at State Farm to provide clear guidance and excellent service. We truly appreciate your kind words and recommendation!"
Joanne Arcilla
November 20, 2025
"Paul went over our vehicle insurance to clarify everything that we have on our policy and explained in details what we could be benefiting from with other options that weren’t on our policy. It was nice that he set up the meet to go over those details."
"Thank you so much, Joanne! It was a pleasure meeting with you and going through your coverage together. I’m glad I could help clarify everything and make sure you’re getting the most out of your policy. I appreciate you taking the time to share your experience, and I’m always here if you need anything at all."
Maria Oasay
November 18, 2025
"Paul MacDonald and his staff are great!! Ashley was a great help when I had to switch my policy to my new car. Then she called to set up an appointment to go over my policy. Paul was really thorough going over my policy, explaining each section. If you need insurance, go see them!"
"Thank you so much, Maria! We’re thrilled to hear that Ashley and Paul were able to make your transition to a new policy smooth and easy. Our team takes pride in making sure everything is clearly explained and tailored to your needs. We truly appreciate your recommendation and are always here to help with anything you need!"
Nezam Ardalan
September 11, 2025
"Paul and the staff were all super kind and helpful! Felt good to touch base and make sure all my plans were what I need."
"Nezam, I really appreciate your kind words! I’m happy the team and I could make sure your insurance plans are exactly what you need. Here at Paul MacDonald State Farm, we take pride in offering service that’s both personal and reliable, so thank you so much for sharing!"
Arnold Wunder
August 22, 2025
"We had an excellent meeting with Paul. He explained the terms and benefits of our policy, helped us understand our options and gave us information to make wish decisions as we move forward"
"Thank you for the great feedback! We're so glad you had an excellent meeting with Paul and that he was able to clearly explain the terms, benefits, and options available in your policy. Empowering our clients with the information they need to make informed decisions is exactly what we strive for. We appreciate your trust and look forward to continuing to support you as you move forward!"
Tim Shyne
August 4, 2025
"Paul and his team did an excellent job communicating the details of my policy. They let me know exactly where I stand today with coverages and what might be beneficial to me in the future. They care about the people of Maui and I highly recommend."
"Hi Tim! Thank you so much for the 5-star review and kind words! We're so glad to hear that our team here at Paul MacDonald State Farm was able to clearly walk you through your coverage and help you plan for the future. We genuinely care about our Maui community, and it's great to know that came through in your experience. We truly appreciate your recommendation and are always here if you need anything!"
SFNiners808
July 24, 2025
"Great friendly people and great service. Easy to talk to and recommend for any insurance needs. Thanks for taking care of us! -Sebastian G."
"Thank you so much, Sebastian! We’re glad to hear you felt comfortable and well taken care of. We appreciate your recommendation and look forward to helping you with all your insurance needs!"