Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kelsey Herold

Kelsey Herold

December 19, 2025

5  out of  5
rating by Kelsey Herold
"I have been using State Farm with Paul for about a decade now. He and the staff have always been super helpful! Paul took the time to go over my entire car insurance policy with me to better understand my coverage which I greatly appreciate!"
We responded:
"Thank you so much, Kelsey! We truly appreciate your loyalty over the past decade and your kind words. I’m glad I could take the time to review your car insurance policy with you and help clarify your coverage. Our team is always here to support you, and we’re grateful for the trust you’ve placed in us over the years!"
Profile photo of James Iniba

James Iniba

December 15, 2025

5  out of  5
rating by James Iniba
"Paul and his team genuinely care about their clients. They keep you very informed and have never guilted more insurance on me. Paul remembers things about your life that you share with him. Love the personal service. 100% recommend"
We responded:
"Aloha & thank you for your thoughtful review, James--we are grateful for your business!!"
Profile photo of Maribelle Hermano

Maribelle Hermano

December 2, 2025

5  out of  5
rating by Maribelle Hermano
"Mr. Paul MacDonald warmly welcomed my family in his office. He is knowledgeable in explaining and answering all our questions and concerns regarding the policy. We are grateful to him for giving us this opportunity to further know the policy and what to expect in the coming year. We highly recommend the superb services."
We responded:
"Thank you so much, Maribelle! I’m glad we could take the time to walk through your policy and make sure all your questions were answered. It’s always our goal at State Farm to provide clear guidance and excellent service. We truly appreciate your kind words and recommendation!"
Profile photo of Joanne Arcilla

Joanne Arcilla

November 20, 2025

5  out of  5
rating by Joanne Arcilla
"Paul went over our vehicle insurance to clarify everything that we have on our policy and explained in details what we could be benefiting from with other options that weren’t on our policy. It was nice that he set up the meet to go over those details."
We responded:
"Thank you so much, Joanne! It was a pleasure meeting with you and going through your coverage together. I’m glad I could help clarify everything and make sure you’re getting the most out of your policy. I appreciate you taking the time to share your experience, and I’m always here if you need anything at all."
Profile photo of Nezam Ardalan

Nezam Ardalan

September 11, 2025

5  out of  5
rating by Nezam Ardalan
"Paul and the staff were all super kind and helpful! Felt good to touch base and make sure all my plans were what I need."
We responded:
"Nezam, I really appreciate your kind words! I’m happy the team and I could make sure your insurance plans are exactly what you need. Here at Paul MacDonald State Farm, we take pride in offering service that’s both personal and reliable, so thank you so much for sharing!"
Profile photo of Arnold Wunder

Arnold Wunder

August 22, 2025

5  out of  5
rating by Arnold Wunder
"We had an excellent meeting with Paul. He explained the terms and benefits of our policy, helped us understand our options and gave us information to make wish decisions as we move forward"
We responded:
"Thank you for the great feedback! We're so glad you had an excellent meeting with Paul and that he was able to clearly explain the terms, benefits, and options available in your policy. Empowering our clients with the information they need to make informed decisions is exactly what we strive for. We appreciate your trust and look forward to continuing to support you as you move forward!"
Profile photo of Tim Shyne

Tim Shyne

August 4, 2025

5  out of  5
rating by Tim Shyne
"Paul and his team did an excellent job communicating the details of my policy. They let me know exactly where I stand today with coverages and what might be beneficial to me in the future. They care about the people of Maui and I highly recommend."
We responded:
"Hi Tim! Thank you so much for the 5-star review and kind words! We're so glad to hear that our team here at Paul MacDonald State Farm was able to clearly walk you through your coverage and help you plan for the future. We genuinely care about our Maui community, and it's great to know that came through in your experience. We truly appreciate your recommendation and are always here if you need anything!"
Profile photo of SFNiners808

SFNiners808

July 24, 2025

5  out of  5
rating by SFNiners808
"Great friendly people and great service. Easy to talk to and recommend for any insurance needs. Thanks for taking care of us! -Sebastian G."
We responded:
"Thank you so much, Sebastian! We’re glad to hear you felt comfortable and well taken care of. We appreciate your recommendation and look forward to helping you with all your insurance needs!"
Profile photo of Stella O

Stella O

June 25, 2025

5  out of  5
rating by Stella O
"Paul is very professional and knowledgeable about insurance terms and coverage options. He clearly explained our home coverage in a way that was easy for us to understand."
We responded:
"Thank you for the kind review, Stella we appreciate your business!!"
Profile photo of Myles Inokuma

Myles Inokuma

May 3, 2025

5  out of  5
rating by Myles Inokuma
"Great experience. Ashley was personable and efficient. She returned my phone calls promptly and has a pleasant personality."
We responded:
"Glad to hear that Ashley was able to provide you with great service Myles. She is pleasant & personable; we are thankful to have her in our agency. Thanks for this great review! "
Profile photo of Karen Grafe

Karen Grafe

May 3, 2025

5  out of  5
rating by Karen Grafe
"We have been working with Paul MacDonald and his staff for many years. They are always very helpful and friendly. Paul is quite professional. We usually have a meeting every year or two to make sure all is still in order. He's great answering questions. My husband and I are extremely happy with with this agency."
We responded:
"Very thankful for your business & trust in our agency these many years, Karen. We appreciate the 5 star review--thank you!"
Profile photo of Kainalu Hema

Kainalu Hema

April 15, 2025

5  out of  5
rating by Kainalu Hema
"I’ve been a proud customer of State Farm(Paul McDonald) for 8 years, and they’ve consistently exceeded my expectations. They go above and beyond to find the best coverage at a price that won’t break the bank. Incredibly responsive – had a claim once, and they handled it with speed and efficiency. Felt secure the whole time. Huge hug to Amanda Herrera for helping out today on getting my insurance and life insurance back on track! So great for all her knowledge she has on insurance! Great day to start the beginning of my day. Couldn’t have done this correctly without her help. Five stars all the way! P.S. Paul McDonald is my #1 Go to for car insurance and life insurance, well trusted since day one 🫶🏾"
We responded:
"Thank you, Kainalu, for such a kind and thoughtful review! We're pleased to have exceeded your expectations."
Profile photo of Maureen Breen

Maureen Breen

March 21, 2025

5  out of  5
rating by Maureen Breen
"Paul was extremely knowledgeable and customer service oriented. He explained the nuances of the available coverages and was a great help in our choices on both our homeowners and auto policies."
We responded:
"Thanks so much for the 5-star rating!! Glad to hear our meeting was productive & helpful for you. Please don't hesitate to reach out if we can assist with any questions or concerns. Aloha!"
Profile photo of James D.

James D.

March 8, 2025

5  out of  5
rating by James D.
"Paul Macdonald was extremely thoroughly on helping me understand what all was cover on my policy and making sure i knew what everything ment. I extremely recommend having Paul as a Statefarm agent."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Profile photo of J P

J P

March 6, 2025

5  out of  5
rating by J P
"A highly competent and beneficial agent."
We responded:
"Thanks JP for the 5 star review!!"
Profile photo of Michelle Awai

Michelle Awai

September 24, 2024

5  out of  5
rating by Michelle Awai
"Needed a quote, was without insurance for about a year,they where quick, easy,and very affordable and I must say friendly 😀 😊 thank you Amanda H"
We responded:
"Happy we were able to assist Michelle! Thank you for the 5 star review!"
Profile photo of Kyle Nunez

Kyle Nunez

August 31, 2024

5  out of  5
rating by Kyle Nunez
"When my family and I moved to Maui, we switched from Geico to State Farm. Paul and his team set us up with Auto and renters. I am so appreciative that Paul had a meeting with me to explain my coverages and what all of the numbers mean to ensure I had adequate coverage because insurance can be confusing. We SAVED money and got BETTER coverage. Not to mention having a dedicated agent on island to help with all of our insurance needs. We always felt like Paul and his team were looking out for me and my family and what we needed, we never felt unnecessary insurances being sold to us. I would HIGHLY recommend doing business with Paul MacDonald, you will feel he has your best interest at heart!"
We responded:
"We're very appreciative of your kind review Kyle, thank you so much!!"
Profile photo of Steve W

Steve W

August 27, 2024

5  out of  5
rating by Steve W
"Celeste took care of my insurance needs quickly and professionally."
We responded:
"Aloha & thank you Steve for your review! Celeste is the best :)"
Profile photo of Norberto Sanchez

Norberto Sanchez

September 29, 2023

5  out of  5
rating by Norberto Sanchez
"Great service and awesome rates 👏 👌 😀 😎"
We responded:
"Thank you Norberto, we really appreciate your 5 star review!!"
Profile photo of Colleen Hammer

Colleen Hammer

August 1, 2023

5  out of  5
rating by Colleen Hammer
"Love these folks! I can get almost everything done by phone. Emailed me temporary insurance card for my new vehicle, sending a new drive safe and save button. I bought the car an hour ago and I'm already set up !"
We responded:
"We love you too Colleen!! Thank you for your business & your kind words. We're happy to assist you with your auto insurance needs."
Profile photo of Jenny Obet

Jenny Obet

November 21, 2022

5  out of  5
rating by Jenny Obet
"Aloha"
We responded:
"Thank you kindly for the 5-star review Jenny :)"
Profile photo of Cameron Kotter

Cameron Kotter

November 17, 2022

5  out of  5
rating by Cameron Kotter
"I was having a difficult time getting my converted bus motor home insured. I went to the State Farm office in Kahului and they were a huge help! My agent was Amanda and she answered all my questions and was very polite. She made sure to include me with what was happening every step of the way. She handled everything quickly and professionally. Great experience!! If you need a converted bus insured, make sure to try State Farm!"
We responded:
"Happy to hear Amanda took great care of you Cameron, thank you for your business!"
Profile photo of Justin Allen

Justin Allen

October 13, 2022

5  out of  5
rating by Justin Allen
"Paul's team is always responsive and ready to help."
We responded:
"Thank you for the 5 star review Justin!!"
Profile photo of dawn doyal

dawn doyal

October 12, 2022

5  out of  5
rating by dawn doyal
"Great service! Paul MacDonald was professional and informative. Has a nice smile too😊"
We responded:
"Thanks for the 5 star review Dawn!!"
Profile photo of Sammy Bennett

Sammy Bennett

February 11, 2022

4  out of  5
rating by Sammy Bennett
"State Farm has been our insurance company for 20+ years."
We responded:
"We really appreciate your business Sammy, thank you!!"