State Farm® Insurance Agent Paul MacDonald
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kelsey Herold
December 19, 2025
"I have been using State Farm with Paul for about a decade now. He and the staff have always been super helpful! Paul took the time to go over my entire car insurance policy with me to better understand my coverage which I greatly appreciate!"
"Thank you so much, Kelsey! We truly appreciate your loyalty over the past decade and your kind words. I’m glad I could take the time to review your car insurance policy with you and help clarify your coverage. Our team is always here to support you, and we’re grateful for the trust you’ve placed in us over the years!"
James Iniba
December 15, 2025
"Paul and his team genuinely care about their clients. They keep you very informed and have never guilted more insurance on me. Paul remembers things about your life that you share with him. Love the personal service. 100% recommend"
"Aloha & thank you for your thoughtful review, James--we are grateful for your business!!"
Maribelle Hermano
December 2, 2025
"Mr. Paul MacDonald warmly welcomed my family in his office. He is knowledgeable in explaining and answering all our questions and concerns regarding the policy. We are grateful to him for giving us this opportunity to further know the policy and what to expect in the coming year. We highly recommend the superb services."
"Thank you so much, Maribelle! I’m glad we could take the time to walk through your policy and make sure all your questions were answered. It’s always our goal at State Farm to provide clear guidance and excellent service. We truly appreciate your kind words and recommendation!"
Joanne Arcilla
November 20, 2025
"Paul went over our vehicle insurance to clarify everything that we have on our policy and explained in details what we could be benefiting from with other options that weren’t on our policy. It was nice that he set up the meet to go over those details."
"Thank you so much, Joanne! It was a pleasure meeting with you and going through your coverage together. I’m glad I could help clarify everything and make sure you’re getting the most out of your policy. I appreciate you taking the time to share your experience, and I’m always here if you need anything at all."
Nezam Ardalan
September 11, 2025
"Paul and the staff were all super kind and helpful! Felt good to touch base and make sure all my plans were what I need."
"Nezam, I really appreciate your kind words! I’m happy the team and I could make sure your insurance plans are exactly what you need. Here at Paul MacDonald State Farm, we take pride in offering service that’s both personal and reliable, so thank you so much for sharing!"
Arnold Wunder
August 22, 2025
"We had an excellent meeting with Paul. He explained the terms and benefits of our policy, helped us understand our options and gave us information to make wish decisions as we move forward"
"Thank you for the great feedback! We're so glad you had an excellent meeting with Paul and that he was able to clearly explain the terms, benefits, and options available in your policy. Empowering our clients with the information they need to make informed decisions is exactly what we strive for. We appreciate your trust and look forward to continuing to support you as you move forward!"
Tim Shyne
August 4, 2025
"Paul and his team did an excellent job communicating the details of my policy. They let me know exactly where I stand today with coverages and what might be beneficial to me in the future. They care about the people of Maui and I highly recommend."
"Hi Tim! Thank you so much for the 5-star review and kind words! We're so glad to hear that our team here at Paul MacDonald State Farm was able to clearly walk you through your coverage and help you plan for the future. We genuinely care about our Maui community, and it's great to know that came through in your experience. We truly appreciate your recommendation and are always here if you need anything!"
SFNiners808
July 24, 2025
"Great friendly people and great service. Easy to talk to and recommend for any insurance needs. Thanks for taking care of us! -Sebastian G."
"Thank you so much, Sebastian! We’re glad to hear you felt comfortable and well taken care of. We appreciate your recommendation and look forward to helping you with all your insurance needs!"
Stella O
June 25, 2025
"Paul is very professional and knowledgeable about insurance terms and coverage options. He clearly explained our home coverage in a way that was easy for us to understand."
"Thank you for the kind review, Stella we appreciate your business!!"
Myles Inokuma
May 3, 2025
"Great experience. Ashley was personable and efficient. She returned my phone calls promptly and has a pleasant personality."
"Glad to hear that Ashley was able to provide you with great service Myles. She is pleasant & personable; we are thankful to have her in our agency. Thanks for this great review! "
Karen Grafe
May 3, 2025
"We have been working with Paul MacDonald and his staff for many years. They are always very helpful and friendly. Paul is quite professional. We usually have a meeting every year or two to make sure all is still in order. He's great answering questions. My husband and I are extremely happy with with this agency."
"Very thankful for your business & trust in our agency these many years, Karen. We appreciate the 5 star review--thank you!"
Kainalu Hema
April 15, 2025
"I’ve been a proud customer of State Farm(Paul McDonald) for 8 years, and they’ve consistently exceeded my expectations. They go above and beyond to find the best coverage at a price that won’t break the bank. Incredibly responsive – had a claim once, and they handled it with speed and efficiency. Felt secure the whole time. Huge hug to Amanda Herrera for helping out today on getting my insurance and life insurance back on track! So great for all her knowledge she has on insurance! Great day to start the beginning of my day. Couldn’t have done this correctly without her help. Five stars all the way! P.S. Paul McDonald is my #1 Go to for car insurance and life insurance, well trusted since day one 🫶🏾"
"Thank you, Kainalu, for such a kind and thoughtful review! We're pleased to have exceeded your expectations."
Maureen Breen
March 21, 2025
"Paul was extremely knowledgeable and customer service oriented. He explained the nuances of the available coverages and was a great help in our choices on both our homeowners and auto policies."
"Thanks so much for the 5-star rating!! Glad to hear our meeting was productive & helpful for you. Please don't hesitate to reach out if we can assist with any questions or concerns. Aloha!"
James D.
March 8, 2025
"Paul Macdonald was extremely thoroughly on helping me understand what all was cover on my policy and making sure i knew what everything ment. I extremely recommend having Paul as a Statefarm agent."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
J P
March 6, 2025
"A highly competent and beneficial agent."
"Thanks JP for the 5 star review!!"
Michelle Awai
September 24, 2024
"Needed a quote, was without insurance for about a year,they where quick, easy,and very affordable and I must say friendly 😀 😊 thank you Amanda H"
"Happy we were able to assist Michelle! Thank you for the 5 star review!"
Kyle Nunez
August 31, 2024
"When my family and I moved to Maui, we switched from Geico to State Farm. Paul and his team set us up with Auto and renters. I am so appreciative that Paul had a meeting with me to explain my coverages and what all of the numbers mean to ensure I had adequate coverage because insurance can be confusing. We SAVED money and got BETTER coverage. Not to mention having a dedicated agent on island to help with all of our insurance needs. We always felt like Paul and his team were looking out for me and my family and what we needed, we never felt unnecessary insurances being sold to us. I would HIGHLY recommend doing business with Paul MacDonald, you will feel he has your best interest at heart!"
"We're very appreciative of your kind review Kyle, thank you so much!!"
Steve W
August 27, 2024
"Celeste took care of my insurance needs quickly and professionally."
"Aloha & thank you Steve for your review! Celeste is the best :)"
Norberto Sanchez
September 29, 2023
"Great service and awesome rates 👏 👌 😀 😎"
"Thank you Norberto, we really appreciate your 5 star review!!"
Colleen Hammer
August 1, 2023
"Love these folks! I can get almost everything done by phone. Emailed me temporary insurance card for my new vehicle, sending a new drive safe and save button. I bought the car an hour ago and I'm already set up !"
"We love you too Colleen!! Thank you for your business & your kind words. We're happy to assist you with your auto insurance needs."
Jenny Obet
November 21, 2022
"Aloha"
"Thank you kindly for the 5-star review Jenny :)"
Cameron Kotter
November 17, 2022
"I was having a difficult time getting my converted bus motor home insured. I went to the State Farm office in Kahului and they were a huge help! My agent was Amanda and she answered all my questions and was very polite. She made sure to include me with what was happening every step of the way. She handled everything quickly and professionally. Great experience!! If you need a converted bus insured, make sure to try State Farm!"
"Happy to hear Amanda took great care of you Cameron, thank you for your business!"
Justin Allen
October 13, 2022
"Paul's team is always responsive and ready to help."
"Thank you for the 5 star review Justin!!"
dawn doyal
October 12, 2022
"Great service! Paul MacDonald was professional and informative. Has a nice smile too😊"
"Thanks for the 5 star review Dawn!!"
Sammy Bennett
February 11, 2022
"State Farm has been our insurance company for 20+ years."
"We really appreciate your business Sammy, thank you!!"