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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Arnold Wunder

Arnold Wunder

August 22, 2025

5  out of  5
rating by Arnold Wunder
"We had an excellent meeting with Paul. He explained the terms and benefits of our policy, helped us understand our options and gave us information to make wish decisions as we move forward"
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Tim Shyne

August 4, 2025

5  out of  5
rating by Tim Shyne
"Paul and his team did an excellent job communicating the details of my policy. They let me know exactly where I stand today with coverages and what might be beneficial to me in the future. They care about the people of Maui and I highly recommend."
We responded:
"Hi Tim! Thank you so much for the 5-star review and kind words! We're so glad to hear that our team here at Paul MacDonald State Farm was able to clearly walk you through your coverage and help you plan for the future. We genuinely care about our Maui community, and it's great to know that came through in your experience. We truly appreciate your recommendation and are always here if you need anything!"
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SFNiners808

July 24, 2025

5  out of  5
rating by SFNiners808
"Great friendly people and great service. Easy to talk to and recommend for any insurance needs. Thanks for taking care of us! -Sebastian G."
We responded:
"Thank you so much, Sebastian! We’re glad to hear you felt comfortable and well taken care of. We appreciate your recommendation and look forward to helping you with all your insurance needs!"
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Eve Ashcraft

July 16, 2025

5  out of  5
rating by Eve Ashcraft
"I am so grateful to Celeste at State Farm! She was so patient, kind, and helpful! I struggle a bit with online stuff, but I was led through the process to buy life insurance. I felt listened to and all my insurance needs were met according to what I needed. They know their stuff and are trustworthy! You would do well to get insurance here!"
We responded:
"Thank you so much for the kind and thoughtful review, Eve! We’re so glad to hear that Celeste made the process insurance smooth and stress-free for you. She’s incredibly patient and truly cares about making sure each client feels heard and taken care of. We’re grateful for your trust and are always here whenever you need us!"
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Janice Langi

June 30, 2025

5  out of  5
rating by Janice Langi
"37 year relationship with Celeste and Paul. Thank you for being the best part of our family."
We responded:
"Thank you for your incredible loyalty and trust over the past 37 years! It means the world to us to be considered part of your family. Celeste and Paul are truly honored to have served you for so many years—we’re grateful for your continued support and look forward to many more together!"
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Stella O

June 25, 2025

5  out of  5
rating by Stella O
"Paul is very professional and knowledgeable about insurance terms and coverage options. He clearly explained our home coverage in a way that was easy for us to understand."
We responded:
"Thank you for the kind review, Stella we appreciate your business!!"
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Ansley Patterson

June 4, 2025

5  out of  5
rating by Ansley Patterson
"Great customer service! Took the time to walk through all my options and help me save where needed! Highly recommend!"
We responded:
"Grateful for your time Ansley, in reviewing your policy and options. We thank you for your business & 5-star review!"
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Myles Inokuma

May 3, 2025

5  out of  5
rating by Myles Inokuma
"Great experience. Ashley was personable and efficient. She returned my phone calls promptly and has a pleasant personality."
We responded:
"Glad to hear that Ashley was able to provide you with great service Myles. She is pleasant & personable; we are thankful to have her in our agency. Thanks for this great review! "
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Karen Grafe

May 3, 2025

5  out of  5
rating by Karen Grafe
"We have been working with Paul MacDonald and his staff for many years. They are always very helpful and friendly. Paul is quite professional. We usually have a meeting every year or two to make sure all is still in order. He's great answering questions. My husband and I are extremely happy with with this agency."
We responded:
"Very thankful for your business & trust in our agency these many years, Karen. We appreciate the 5 star review--thank you!"
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Kainalu Hema

April 15, 2025

5  out of  5
rating by Kainalu Hema
"I’ve been a proud customer of State Farm(Paul McDonald) for 8 years, and they’ve consistently exceeded my expectations. They go above and beyond to find the best coverage at a price that won’t break the bank. Incredibly responsive – had a claim once, and they handled it with speed and efficiency. Felt secure the whole time. Huge hug to Amanda Herrera for helping out today on getting my insurance and life insurance back on track! So great for all her knowledge she has on insurance! Great day to start the beginning of my day. Couldn’t have done this correctly without her help. Five stars all the way! P.S. Paul McDonald is my #1 Go to for car insurance and life insurance, well trusted since day one 🫶🏾"
We responded:
"Thank you, Kainalu, for such a kind and thoughtful review! We're pleased to have exceeded your expectations."
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James Iniba

March 24, 2025

5  out of  5
rating by James Iniba
"Paul and his team genuinely care about their clients. 100% recommend"
We responded:
"Aloha & thank you for your thoughtful review, James--we are grateful for your business!!"
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Maureen Breen

March 21, 2025

5  out of  5
rating by Maureen Breen
"Paul was extremely knowledgeable and customer service oriented. He explained the nuances of the available coverages and was a great help in our choices on both our homeowners and auto policies."
We responded:
"Thanks so much for the 5-star rating!! Glad to hear our meeting was productive & helpful for you. Please don't hesitate to reach out if we can assist with any questions or concerns. Aloha!"
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James D.

March 8, 2025

5  out of  5
rating by James D.
"Paul Macdonald was extremely thoroughly on helping me understand what all was cover on my policy and making sure i knew what everything ment. I extremely recommend having Paul as a Statefarm agent."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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J P

March 6, 2025

5  out of  5
rating by J P
"A highly competent and beneficial agent."
We responded:
"Thanks JP for the 5 star review!!"
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Joshua Fukagawa

February 11, 2025

5  out of  5
rating by Joshua Fukagawa
"Great guidance and insight to my policy. Future recommendations and items that I could potentially cut from my policy that I didn't need to save money while still being protected."
We responded:
"Very thankful for your time in providing this review Josh--thank you!!"
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Rita Medina

October 25, 2024

4  out of  5
rating by Rita Medina
"After a meet with Paul McDonald of State Farm Kahului, I got a clearer picture of all that my insurance covers and why it is important to have these coverages."
We responded:
"Glad you're able to better understand your policy, Rita! Thank you for your business! "
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Michelle Awai

September 24, 2024

5  out of  5
rating by Michelle Awai
"Needed a quote, was without insurance for about a year,they where quick, easy,and very affordable and I must say friendly 😀 😊 thank you Amanda H"
We responded:
"Happy we were able to assist Michelle! Thank you for the 5 star review!"
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Kyle Nunez

August 31, 2024

5  out of  5
rating by Kyle Nunez
"When my family and I moved to Maui, we switched from Geico to State Farm. Paul and his team set us up with Auto and renters. I am so appreciative that Paul had a meeting with me to explain my coverages and what all of the numbers mean to ensure I had adequate coverage because insurance can be confusing. We SAVED money and got BETTER coverage. Not to mention having a dedicated agent on island to help with all of our insurance needs. We always felt like Paul and his team were looking out for me and my family and what we needed, we never felt unnecessary insurances being sold to us. I would HIGHLY recommend doing business with Paul MacDonald, you will feel he has your best interest at heart!"
We responded:
"We're very appreciative of your kind review Kyle, thank you so much!!"
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Steve W

August 27, 2024

5  out of  5
rating by Steve W
"Celeste took care of my insurance needs quickly and professionally."
We responded:
"Aloha & thank you Steve for your review! Celeste is the best :)"
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Melanie Smith

June 19, 2024

5  out of  5
rating by Melanie Smith
"I love working with this State Farm. Great honest people. Helpful and try to make sure you are covered with the best price."
We responded:
"We love working with great honest people like you, Melanie! Thank you for your business!"
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Norberto Sanchez

September 29, 2023

5  out of  5
rating by Norberto Sanchez
"Great service and awesome rates 👏 👌 😀 😎"
We responded:
"Thank you Norberto, we really appreciate your 5 star review!!"
Profile photo of Colleen Hammer

Colleen Hammer

August 1, 2023

5  out of  5
rating by Colleen Hammer
"Love these folks! I can get almost everything done by phone. Emailed me temporary insurance card for my new vehicle, sending a new drive safe and save button. I bought the car an hour ago and I'm already set up !"
We responded:
"We love you too Colleen!! Thank you for your business & your kind words. We're happy to assist you with your auto insurance needs."
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Jenny Obet

November 21, 2022

5  out of  5
rating by Jenny Obet
"Aloha"
We responded:
"Thank you kindly for the 5-star review Jenny :)"
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Cameron Kotter

November 17, 2022

5  out of  5
rating by Cameron Kotter
"I was having a difficult time getting my converted bus motor home insured. I went to the State Farm office in Kahului and they were a huge help! My agent was Amanda and she answered all my questions and was very polite. She made sure to include me with what was happening every step of the way. She handled everything quickly and professionally. Great experience!! If you need a converted bus insured, make sure to try State Farm!"
We responded:
"Happy to hear Amanda took great care of you Cameron, thank you for your business!"
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Justin Allen

October 13, 2022

5  out of  5
rating by Justin Allen
"Paul's team is always responsive and ready to help."
We responded:
"Thank you for the 5 star review Justin!!"